Track Your Order

Dear Customer: Thank you for choosing to shop at Mxctuoi. We always value your order experience. To help you clearly understand your order's progress, we have compiled a detailed order tracking guide to help you keep track of your purchase's status.

You can check your order status yourself using the following methods, which are simple and synchronized in real time:

1. Open the Mxctuoi official website and find the "My Account" entry in the top navigation bar and click it;

2. Enter the mobile phone number/email address and password you used when placing the order to log in. After entering the page, select "My Orders";

3. On the order details page, you can clearly view the key milestones of your order from "Order Confirmation," "Product Preparation," "Packaging and Shipping," "Logistics Transportation," to "Delivery." You can also directly obtain the courier tracking number and carrier information for further tracking of the logistics.

If you encounter any problems while using our website, or wish to consult us more directly, please contact our customer service team. Please send your order number, the name of the person who placed the order, and your specific issue (e.g., "Logistics information not updated," "Did not receive shipping notification") to our dedicated customer service email address: Redmond.Daughertydxl@outlook.com. Our professional customer service staff will reply to your email within one business day (excluding public holidays), providing detailed answers to your questions about the order status and updating you on the latest progress.

Regarding the delivery process, we have established deep partnerships with multiple high-quality logistics providers, monitoring the order's transportation status in real time to ensure safe and efficient delivery. In the event of severe weather such as heavy rain or snow, or force majeure events such as traffic control or temporary adjustments to the logistics center that may cause delivery delays, we will immediately send an SMS notification to the mobile phone number you provided when placing your order, and proactively communicate with you to find a solution, so you don't need to worry about your order's progress.

Thank you again for your support and trust in Mxctuoi. We wish you a pleasant shopping experience and look forward to bringing you more excellent shopping experiences!