Return policy
1. Return Period
If you are not satisfied with the product or meet specific return conditions, you may return it within 30 days of receipt. Returns after this period will not be accepted. Please note the return deadline.
2. Return Eligibility
The product must be unused, in its original packaging, with all accessories, labels, and tags intact, and not resaleable.
If the product has any quality issues (such as damage, defects, or malfunctions), it can be returned regardless of whether it has been opened or used.
For customized or personalized products, we do not accept returns based solely on personal preference unless there is a quality issue.
3. Product Damage and Problem Handling
If your product is damaged, missing accessories, or has other quality issues, please contact us via email within 48 hours of receiving the product: Redmond.Daughertydxl@outlook.com, attaching clear photos or videos of the problem. After verification, we will arrange a free return or exchange and cover the return shipping costs. If the product experiences a quality issue not caused by human error during use and is still under warranty, you can contact us for after-sales service. We will provide repair, replacement, or return services depending on the specific circumstances.
4. Return Process
Application: Please send an email to Redmond.Daughertydxl@outlook.com, indicating your order number, reason for return, description of the product problem (if any), and your contact information. We will reply to your application within 1-2 business days and inform you of the next steps.
Return: After receiving our return authorization, please send the product to the designated address as instructed. Please use a trackable shipping method and retain the tracking number.
Inspection: Upon receiving the returned product, we will inspect it within 3-5 business days. If the product meets the return conditions, we will process a refund for you. If a refund is not obtained, we will notify you of the reason via email and send the product back to you using the original shipping method. You will be responsible for the return shipping costs. 5.
Refund Timeframe
Once we confirm the product meets the return conditions and have completed inspection, we will initiate the refund process within 5-7 business days. The refund will be returned to the account you used to make the payment. The exact arrival time may vary depending on the payment method and bank processing procedures. Typically, credit card payments may take 3-10 business days, while electronic payments such as PayPal may take 1-3 business days.
If you have any questions about our return and refund policy, or encounter any problems during the return process, please feel free to contact us at Redmond.Daughertydxl@outlook.com. We will do our best to resolve your issues and protect your shopping rights.